Ohio History Connection
  • Marion, OH, USA
  • 14.00
  • Hourly
  • Part Time

Life/AD&D, STD, LTD, OPERS retirement, paid time off, paid parental leave


The Ohio History Connection's mission is to

Spark discovery of Ohio's stories.

Embrace the present, share the past and transform the future.

Visitor Services Associate (VSA), PT, Year-Round

Warren G. Harding Presidential Library & Museum

We're seeking warm, friendly, history-loving individuals to join our team of Visitor Services Associates (VSA). This position is at the recently restored former home of Warren G. Harding who was elected president of the United States in 1920.

VSAs welcome visitors to the museum and perform a variety of public-facing duties including engaging with visitors; answering questions and providing information; gift shop, admissions, membership products and services sales and transactions; providing telephone coverage; and general site tasks.

Essential Duties and Responsibilities

  • Contribute to an outstanding visitor experience by providing superior service during every interaction through reflective and active listening, addressing visitor needs, providing information and assistance, and presenting a professional image for the Ohio History Connection.
  • Project warmth, caring and friendliness.
  • Clearly and accurately communicate product and services information in order to aid in visitor decision process
  • Responsible for researching and resolving concerns and feedback to ensure visitor retention and satisfaction.
  • Act as visitor advocate providing the feedback to appropriate Ohio History Connection department or program.
  • Provide general assistance by answering incoming telephone calls to general information line; responding to calls appropriately.
  • Responsible for facilitating general and group admissions transactions.
  • Provide general assistance to the retail operations of the Ohio History Connection by arranging merchandise in bins and shelves; restocking counter supplies keeping shelves stocked full; completing internal sales transactions; and assisting in taking inventory.

Education and Experience:

  • High school diploma or equivalent;
  • Previous visitor or customer service-related experience helpful but not required
Ohio History Connection
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